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Avanade Inc. Digital Experiences Lead, Europe - Advisory in London, United Kingdom

Want to create value with digital and turn your ideas into human impact? So do we.

There’s one in every group—the person who dreams big and has the motivation to bring their ideas to life, even as others might roll their eyes and prefer to play it safe. Are you that person? One who isn’t afraid to break the mould and who gets inspired by the power of digital to transform organizations and ways of working? Because we are building teams of people like that to help our clients unlock the power they need now and own what’s next.

At Avanade Advisory, we are breaking apart the traditional process of setting strategies and goals first, then finding technologies to achieve them. In the digital age, there’s no time for that linear process. We partner with clients to accelerate value from digital innovation by being bold, imaginative - and fast. We think big and deliver personally. We passionately challenge, inspire, and support our clients and each other.

Want the agility and energy of a start-up, backed by the resources of Accenture, Microsoft, and the Center for Information Systems Research at MIT Sloan School of Management? Here you will find a team of people who thrive on turning ideas and innovations into breakthrough results for leading organizations around the world. Ultimately, we’re not just making business better. We’re making life better for our clients and their customers.

Avanade is continuing to develop its global Digital Experiences Advisory practice and is looking for experienced talent from consulting, design, marketing, business or tech backgrounds who can help clients see new opportunities and work across the Avanade organization to develop and deliver them.

This role requires people who are part creative, part technology but 100% committed to helping clients achieve their business outcomes through great experiences.

At Avanade we bring together the power of people, process and technology, using data driven insights to create empathetic ideas and business models to help B2C, B2B and B2B2C clients make an impact that matters to their customers and to society.

We fuse strategy, end-to-end customer and employee experience design, change management programs and the cloud-based Microsoft ecosystem to develop groundbreaking opportunities that help our clients grow their business, brand, transform their customer engagement landscape, bring digital products and services to market, and outpace the competition.

We are looking for leaders who can develop productive relationships at C Suite level and work across multi-disciplinary functions and teams to deliver agreed outcomes.

Responsibilities * Working hand in glove with our client sales team serve as the Advisory lead on client human-centred experience transformation opportunities leading both strategy and delivery/ road map initiatives. * Develop strong and productive working relationships with clients. Understand their business objectives, customer needs, industry challenges, market trends, and growth opportunities. * Bring together and lead cross functional teams to design, facilitate, and lead stakeholder interview and assessment or innovation/ design thinking workshops. * Use the data and insights gained to lead the development of actionable strategies, tactics and roadmaps working with colleagues from Studios (UX design, creative) digital marketing technology (web platforms, eCommerce, CRM) and Data & AI to deliver integrated solutions. * Lead the development, management, and presentation of deliverables to clients, internal teams and sales at management and C suite/ Executive levels. * Drive a culture of consistent and ongoing client upsell and cross sell opportunities to develop long lasting client relationships. *

Required Experience * Significant advisory experience in customer and or employee experience strategy, digital transformation, experience design, or marketing/ marketing technology. * Conducting workshops, stakeholder and customer interviews and generating insights from research. * Assessing experiences landscape performance from tools such as Adobe or Google Analytics, social listening, high level journey mapping, use case development, and other methods such as Google Trends. * Working with client stakeholders across marketing, strategy, analytics, technology and IT at the management and executive levels (e.g. Dir., VP, SVP, C-suite). * Leading and managing multi-disciplinary and cross-functional teams to develop ground breaking and disruptive ideas and business models that are actionable. Being responsible for ensuring that client outcomes are delivered on time and to budget. * Good knowledge of digital marketing platforms and technologies such Adobe, Sitecore, marketing automation and eCommerce platforms, CRM etc. * Good knowledge of the Microsoft ecosystem including Dynamics 365, PowerApps, Office365. * Can lead or support multiple engagements under significant deadline pressure * Ability to thrive in a geographically dispersed team-based environment on multiple priorities * Expert level written, verbal, and presentation communication skills * Ability to travel where required in either North America or Europe depending on role location. * Bachelor’s degree or requisite agency, or consultancy experience

Personal Skills * A brilliant mind, a confident communicator and experience in all things digital. * Impeccable business instinct, a collaborative outlook, and a flair for big, disruptive ideas. * Deep consulting expertise gained in complex client-facing environments. * Experience of leading experience design and technology enabled projects. * Excellent collaboration skills and the ability to lead and manage dispersed geographical teams across multiple functions and business areas at all levels. * Outstanding presentation, business writing and profe

  • ssional skills, including being able to liaise with both business and technical contacts at our clients.

Employment Transparency Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

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Avanade is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at careers@avanade.com or call (206) 239-5610 and let us know the nature of your request and your contact information.

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